Tuesday, October 6, 2009

Learning Curves

Learned something about serving today.

I was on the phone with my cell phone provider needing a simple question answered. The gentleman helping me hadn't attuned himself to actually listen to my words.

Footnote here. I have a big "disregarded" button that I hate having pushed. I don't like being disregarded, or ignored or disrespected (my poor kids). I want to be heard and validated.

The poor man on the phone didn't really push my button, just leaned up against it a little bit.

So when he asked me if this was the first time I had called the provider about this question, I firmly disavowed him of that notion (politely of course), explaining that I'd already told him I'd been talking to another agent about this issue.

He then very politely asked if I had any more questions and got off the line.

I sat staring at the phone, thinking about how I heard him close down. Second time that's happened when I've spoken with salespeople this week, so I did a little self-examination.

I'm a coder by default. I tend to peek between the lines of what people are saying to ascertain motives and hidden objectives. It happens in a matter of milliseconds and I usually don't notice it.

That is until the Lord gently cleared his throat and pointed to those dad burned assumptions.

He conveyed that I'm on guard against being taken advantage of, or of being rejected by others. The lie is that if I can figure it out then I can protect myself. Yeah, like that works.

It is self-focused rather than others-minded. And he wants me to be about people, because He is about people. About loving them and serving them.

So what if someone has an agenda. That doesn't mean I have to buy in.

The last little thing he said with a wink and a grin was, "Isn't this fun?"

Yeah, actually it is.

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